Return Policy
How to Start a Return
The easiest way to return an item is by bringing it to any of our Redefined retail locations within 20 days of the original purchase date. Please bring your item along with your receipt or proof of purchase, and our team will be happy to assist you.
If you are unable to visit one of our retail locations, you may initiate a return by emailing redefinedhope@gmail.com within 20 days of your purchase. Please include your order number and the reason for your return. Once your return request is approved, we will provide instructions for returning your item.
Return Processing Times
- Return requests submitted by email are reviewed within 2–3 business days.
- After we receive your returned item, please allow 3–5 business days for inspection and processing.
- Eligible returns will be issued as store credit after the return has been approved and processed. You will receive an email confirmation once your store credit has been issued.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.